About these terms
These terms apply to detailing services provided by JT Restorations (ABN 48 189 531 223) across Melbourne, Victoria. Booking a detail with us means you accept them.
Nothing in these terms excludes or limits any right you have under the Australian Consumer Law.
Quotes and pricing
Prices shown on this website are in Australian dollars and include GST. Prices vary by vehicle size — small, medium and large — and every size is listed openly on the relevant service page.
A quote given online, by phone or by message is based on the information you provide. If the vehicle turns out to be in a materially different condition than described, we will discuss it with you and confirm any change before starting work. We will never add a charge without telling you first.
Heavy soiling and additional work
Excessive soiling, mould, or significant pet hair takes considerably more time, product and equipment wear than a standard detail, and may attract a surcharge. Where this applies, we will quote it to you before starting.
What we need on site
Because we come to you, a booking depends on a few practical things being available at the address:
- Access to water and power. These must be supplied by you at the vehicle’s location.
- Safe, legal and adequate space to work around the whole vehicle.
- Access to the vehicle at the agreed time, including keys where interior work is involved.
If these are not available when we arrive and the detail cannot go ahead, we may need to reschedule.
Service area and travel
We service suburbs across Melbourne, listed in full in the Service Area section of our site. We do travel beyond that area for an additional fee that depends on the location. We will always confirm any travel cost with you upfront, before you commit to a booking.
Weather
Unless it is storming, your detail goes ahead as scheduled — we work under a portable gazebo. If conditions are genuinely unsafe, we will contact you to reschedule at the earliest suitable time.
Our guarantee
Every detail finishes with a walkaround before we leave. If something has been missed, tell us within 24 hours — send a photo if that is easier — and we will come back and put it right at no charge.
Your vehicle’s condition
Detailing improves the condition of a vehicle, but it cannot undo everything. Pre-existing faults such as deep scratches, dents, stone chips, oxidised or failing paint, cracked or perished trim, permanent staining, burns, tears, and odours caused by damage may not be fully removable, and in some cases cannot be improved at all.
Where we can see a risk before starting, we will point it out and talk it through with you first. We are not responsible for pre-existing damage, or for faults that only become visible once dirt is removed.
Please remove personal belongings and valuables from the vehicle before your appointment. We are not responsible for items left inside it.
Changing or cancelling a booking
If you need to move or cancel a booking, please let us know as early as you can, so the time can be offered to someone else. We will do the same for you if something prevents us from attending.
VIP Membership
The VIP Membership is billed per visit and has no lock-in contract — you can cancel at any time, with no fees. Membership pricing applies to the Essential Full Detail, on a visit every two months.
There is no subscription payment and no stored card. Nothing renews automatically and you are never charged before a visit you have booked. To cancel, tell us by any of the ways you can reach us — a message, a text, a call or an email is enough, and it takes effect straight away. Cancelling is never harder than joining, and we will not ask you to give a reason.
Contact
Questions about these terms can go to restorationsbyjt@gmail.com or 0491 074 351.